Support
Stuck on a level, found a bug or have an idea? We're here to help.
Contact us
Email us and we'll get back to you, usually within 2 working days.
[email protected]To help us help you, please include the name of the game, your device model, its operating system version (e.g. iOS 18 or Android 15), and a description or screenshot of the problem.
Frequently asked questions
The game crashes or won't load. What should I do?
Make sure you have the latest version of the game from the App Store or Google Play and that your device software is up to date. Restarting your device often helps too. If the problem continues, email us with your device model and OS version.
Will I lose my progress if I delete the game?
Yes, unfortunately. Your progress is saved only on your device, so deleting the game or moving to a new phone will start you from the beginning. Your "Remove Ads" purchase is not lost, though: you can restore it at any time (see below).
How do I remove ads?
You can buy a one-off "Remove Ads" upgrade from inside the game. Ads help us keep our games free to play, so thank you for supporting a small studio!
I bought "Remove Ads" but I'm still seeing ads
Use the restore purchases option in the game, making sure you're signed in with the same Apple ID or Google account you used to buy it. If ads still appear, email us with your purchase receipt (Apple and Google email you one) and we'll sort it out.
How do I get a refund?
Purchases are handled by Apple and Google, so refunds are requested through them: on iPhone or iPad visit reportaproblem.apple.com, and on Android use your Google Play order history.
How do I stop personalised ads?
On iPhone or iPad, go to Settings > Privacy & Security > Tracking and turn off tracking for the game. On Android, go to Settings > Google > Ads and delete or reset your advertising ID. If you're in the EEA or UK, you can also change your consent choice from the privacy settings in the game.
Is the game suitable for children?
Our games are family-friendly and suitable for all ages, with no violence or scary content. They do contain ads, so we recommend parents check the age rating on the App Store or Google Play listing and turn off personalised ads on younger players' devices.
Request data deletion
You can ask us to delete any data associated with your use of our games. Email [email protected] with the subject "Data deletion request" and tell us:
- The name of the game.
- Whether you play on iOS or Android.
We'll confirm your request and delete the data we hold, and ask our advertising partners to do the same, within 30 days. Uninstalling the game immediately stops any further data collection. See our Privacy Policy for full details.